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Fourteen days to withdraw, and we take back opened products your skin cannot tolerate.
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Frequently asked questions
01
Products, formulas and skin
Which product should I start with?
Start with Nº 2 Lumière if your concern is uneven tone, or Nº 3 Velours if your skin feels tight. Both work on their own. Add Nº 4 Nuit only once the first two feel settled.
Is Loucet fragrance free?
Yes. No perfume and no essential oils in any product, with no exception for natural fragrance. What you smell is the raw material itself.
Can I use Loucet while pregnant?
Nº 1, Nº 2 and Nº 3 are fine. Nº 4 Nuit contains 0.1% retinal and should not be used during pregnancy or while breastfeeding.
How long until I see a change?
Hydration changes within days. Tone and marks take about four weeks with Nº 2, and roughly twelve weeks for the full result. Texture with Nº 4 follows a similar curve.
Can I use Loucet with products from other brands?
Yes. Keep the order: cleanse, water-based serum, cream, oil or sunscreen last. Do not start our retinal in the same week as an acid or another retinoid.
How should I store the products?
Away from direct sun, at room temperature. Nº 4 Nuit is light sensitive, which is why it ships in a dark bottle. Use within six months of opening.
02
Ordering, shipping and tracking
What does shipping cost?
Shipping is free on orders over €80, otherwise €4.90. Germany and Austria take two to three working days, the rest of the EU three to five.
Where is my order?
Use the order tracking page with the number from your confirmation email. It begins with LC.
Can I change my address after ordering?
Yes, if the parcel has not shipped. Write to care@loucet.com with your order number as soon as you can.
Which payment methods do you take?
Card, PayPal, Apple Pay, Google Pay and SEPA direct debit. We never see or store your full card number.
03
Returns and cancellation
How do I return something?
You have fourteen days from delivery to withdraw. Write to care@loucet.com and you get a prepaid label. Refunds are issued within five working days of the parcel arriving.
What if the product irritates my skin?
We take it back even if it is opened and half used. Tell us briefly what happened, because that feedback goes to the laboratory.
Can I cancel an order?
Yes, as long as it has not shipped. After that, use the return process.
04
Packaging and batches
Is the packaging recyclable?
Glass and aluminium are separable and recyclable. There is no mixed-material component anywhere in the range, and the outer carton is uncoated board.
What is the number printed on the bottle?
The batch number. Every batch leaves the laboratory in Grasse with its own certificate of analysis, and that number lets us trace any bottle back to it.
05
The company
Where is Loucet made?
Formulated in Paris, manufactured in Grasse, France, by a laboratory that has supplied pharmacies for thirty years. Every batch leaves with a certificate of analysis.
Do you test on animals?
No. Animal testing for cosmetics is banned in the EU, and we do not sell into markets that require it.
Will there be more products?
No fifth product unless one of the four is discontinued. The range is closed on purpose.